Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
Replacement Policy
In order to get a defective item replaced, contact us at info@gemeniindia.in within 7 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.
Refund(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No Request will be entertained to transfer the money to any other account than the source amount. In exceptional cases, customers will need to provide us with a copy of the order, Government issued Valid Photo ID/ Address proof, Bank /Credit Card statement, and a Cancelled cheque. The processing time for such a request will be 15 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gemeniindia.in
Sale items (if applicable)
Not Only regular-priced items but sale items are also refunded. However, expect some delay as we expect high volume during sales. But Rest assured, your refund will be processed with a predefined process in place.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gemeniindia.in